CSC recruits Service Desk - L1 Support

Here is an opportunity to include your friends in the next recruitment drive! Only short listed candidates will be called for an interview. Please refer all your friends who are currently based at the mentioned location only. Refer the CVs asap!!

LOCATION:Chennai.
DATE: 22nd Nov, 2008 (Saturday).
AREAS: Service Desk - L1 Support
EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA:
- Educational/ Professional Qualifications (Prefarble): BE/ BTech/ MCA/ MBA/Any Graduation/3yrs Diploma.
- Exp 2-3 yrs Max. Min 2yrs of Relevant Technical Support Experience.

Refer your CV to mbitla@csc.com

Job description


1. Be a team player be proactive and forthcoming with potential issues and resolutions have a very strong customer service attitude.
2. Pay attention to due dates and SLA's (Service Level Agreement).
3. Be able to communicate technical issues clearly on the telephone and in written documents.
4. Approach all tasks with a positive, can-do attitude.
5. Be able to work with problems related to L1 Support.
6. Follow documented policies and procedures.
7. Must have the ability to multi-task, work well under pressure and deal calmly with customers.
8. Must work well in a team environment and be able to make significant contributions within a short timeframe.
9. Flexibility to work within a 24X7 environment.

Scope of work

• The Service Desk Analyst is responsible for the delivery of the service,and the action items necessary to implement the organizational
strategies.

Specific responsibilities include the following:
• Support and participation in any Quality Management System improvement processes identified.
• Serve as first Point of Contact for customer issues.
• Verbally/ Emails verify customer information profile and update as necessary.
• Responsible for recording issue and all follow up actions within Call Tracking tool.
• Perform Initial troubleshooting analysis utilizing available resources including Knowledge repository tool.
• Resolve problem/service requests as per skill sets and Knowledge Tool instructions.
• Dispatch problem/service requests to next level of support as necessary.
• Verification of problem/service request resolution and customer satisfaction.

Shift support requirements

24X7 Support is required.
Shifts will be rotational and will also fall over week-ends. Accordingly, the shift timings, duration and weekly-offs need to be planned and finalized.