Job Description
ACS, a global FORTUNE 500 company with 62,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. In India it is based in Bangalore. www.acs-inc.com
Job Description:
This position is responsible for maintaining an Enterprise implementation of Remedy for the ITIL service management processes. This includes supporting developers, business analysts and customers to configure implement and integrate the Remedy application to support the business needs. The ideal candidate will have 5+ years Remedy administration experience including experience in a CMMI level 3+ organizations. Position level is dependent on candidate’s level of experience.
RESPONSIBILITIES/DUTIES:
Maintain stable operation of the BMC Remedy ITSM systems and CMDB.
Maintain resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support.
Responsible for system configuration data and any changes to the system requiring systems administrative access.
Coordinate/perform major system upgrades
Install/Upgrade software on Sun Servers and application software for MidTier, ARS Server, Approval Server, ITSM suite (HD, AM, CM, SLA), Email Engine, and Flashboards
Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLA)
License management for all BMC Remedy products:
Work with Procurement for License key management
User license management (fixed and floating)
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
BMC training for ITSM preferred.
About Company
ACS, a global FORTUNE 500 company with 62,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. In India it is based in Bangalore. www.acs-inc.com
Click here to apply
Position with ACS for Remedy Administrator
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